Welcome
👋 Hello, I'm Aabana Rao
About Me
Detail-oriented Administrative Assistant with strong experience in calendar coordination, CRM systems, and document management. Skilled in streamlining workflows, enhancing communication, and delivering high-quality support across customer-facing and internal operations.
Specialty
Calendar Management
CRM & Database Handling
Document Processing
Solutions
My Skills
Calendar Management
Efficient in scheduling, meeting coordination, and managing executive calendars for seamless daily operations.
Document Processing
Experienced in drafting, formatting, and organizing documents using Google Suite and SharePoint with precision.
CRM & Database Handling
Proficient in using Salesforce and CRM tools to manage data, track communication, and improve service.
Report Preparation
Adept at generating accurate reports and maintaining detailed logs using spreadsheets and analytical tools.
EDUCATION
My Education
Human Resources Management Graduate Certificate
Seneca College, Ontario | January 2022 – August 2022
Advanced Communications for Professionals Graduate Certificate
Fanshawe College, Ontario | January 2021 – August 2021
Master of Arts in Political Science and Public Administration
University of Pune, India | June 2012 – June 2014
Skills
Specialty
Equipped with a versatile skill set in administration, technology, and customer service to drive efficiency.
Resume
Work Experiences
A Glimpse At My Work Experiences
March 2025 – Present, Ontario
Sunwing Vacations Group
Resolved customer issues efficiently using CRM and interdepartmental coordination tools.
Customer Relations Resolution Agent
October 2023 – Present, Ontario
Sunwing Vacations Group
Promoted travel packages, improved conversions using CRM and analytics data.
Sales Centre Agent
May 2022 – August 2022, Ontario
Tim Hortons – St. Michael’s Hospital
Delivered fast service, managed inventory, ensured hospital health compliance.
Healthcare Hourly Associate
June 2014 – February 2017, India
A Hospitality Management
Edited documents, managed digital content, improved communication and SEO visibility.
Communications and Administrative Associate
Contact
Get in Touch
Feel free to reach out for collaboration, projects, or inquiries. Connect via email or LinkedIn!